Effective Date: 02/04/2025
Last Updated: 07/05/2025
This Privacy Policy explains how NEONPIXEL IT LIMITED ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you use TimelySet.io (the “Service”).
NEONPIXEL IT LIMITED is a UK company (Company No. 16297123) with its registered office at:
128 City Road, London, United Kingdom, EC1V 2NX.
We are the data controller of your personal data under UK GDPR and, where applicable, EU GDPR.
We collect and process the following types of data:
Name, email address, business name, country, password
Address, VAT number (if applicable), transaction identifiers (handled by secure payment processors)
Appointment details, event history, IP address, time zone, device/browser details
Communication history with our support team
We use cookies and tracking technologies to improve performance and user experience.
We process your data for the following purposes:
To provide and maintain the Service
To process billing and transactions
To deliver support and service-related communication
To comply with legal obligations (e.g. tax records, fraud prevention)
For internal analytics and service improvements (lawful basis: legitimate interests)
With your consent, for marketing purposes (you may opt out anytime)
We rely on the following legal bases:
Contractual necessity – to provide the Service
Legal obligation – for compliance (e.g., HMRC or GDPR)
Legitimate interests – e.g., preventing abuse, improving features
Consent – for non-essential cookies or marketing
We may share your data with:
Third-party processors who help us operate the platform (e.g., hosting, payment processing, analytics)
Legal authorities when required to comply with legal obligations
Business transfers in the event of a merger or acquisition
We ensure all third-party partners are GDPR-compliant and provide adequate data protection safeguards.
If you are in the EEA, your data may be transferred to the UK or other non-EEA countries. These transfers are secured using:
UK International Data Transfer Agreement (IDTA) or
Standard Contractual Clauses (SCCs) as approved by the European Commission.
We retain personal data only as long as necessary:
For account and transaction data: up to 6 years after termination (for tax/legal purposes)
For appointment records: as configured by users or until deletion
For analytics: anonymized or aggregated where possible
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to or restrict certain processing
Request data portability
Lodge a complaint with a supervisory authority (e.g., ICO in the UK or your national DPA)
To exercise these rights, contact us at privacy@timelyset.io.
We implement appropriate technical and organizational measures to secure your data against loss, misuse, or unauthorized access.
We may update this Privacy Policy from time to time. You’ll be notified of significant changes via email or platform notice.
For privacy questions or DPA requests:
📍 NEONPIXEL IT LIMITED
📬 128 City Road, London, United Kingdom, EC1V 2NX
📧 Email: contact@timelyset.io