This Refund Policy applies to all users and customers of TimelySet.io ("we", "our", or "us"), operated by NEONPIXEL IT LIMITED, who purchase services via our platform.
All payments made for subscriptions to TimelySet.io are processed upfront. We provide various subscription plans that are billed monthly or annually based on the chosen plan by the user.
No Refund for Subscription Fees: We generally do not offer refunds on subscription fees except in certain cases (outlined below).
Cancellation: You can cancel your subscription at any time through your account settings or by contacting us at contact@timelyset.io. Cancellations will take effect at the end of the current billing period, and no further charges will occur after that.
Refunds will be provided in the following circumstances:
Service Disruption: If the service is unavailable or significantly disrupted for more than 48 hours, you may be eligible for a refund for the affected period.
Billing Errors: If you are billed for a subscription or service that you did not authorize or were incorrectly charged (e.g., double billing), we will review and issue a refund based on the investigation of the issue.
Refunds are typically only available within 15 days of the transaction.
To request a refund, you must:
Contact us at contact@timelyset.io with the subject line “Refund Request.”
Provide the following details:
Account information (name, email address, and subscription ID)
The reason for the refund request
Any relevant transaction details (e.g., invoice number, payment date)
We will process your request and respond within 5-10 business days.
The following services are non-refundable:
Unused services: Once a payment has been made, there are no refunds for unused portions of the service, including if you choose not to use the platform after purchase.
Add-ons & Custom Features: Any additional services, custom integrations, or one-time purchases are non-refundable unless otherwise stated.
If you initiate a chargeback with your payment processor (e.g., credit card company, bank), we may suspend your access to the platform until the matter is resolved. If the chargeback is upheld, you may lose access to the service, and your account may be subject to a permanent ban.
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services after any such changes indicates your acceptance of the new terms.
For any questions about our refund policy or to request a refund, please contact us at:
📍 NEONPIXEL IT LIMITED
📬 128 City Road, London, United Kingdom, EC1V 2NX
📧 Email: contact@timelyset.io