TERMS OF SERVICE
Effective Date: 02/04/2025
Welcome to TimelySet.io, a cloud-based appointment management platform operated by NEONPIXEL IT LIMITED, a company registered in England and Wales under company number 16297123, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX ("we", "us", or the "Company").
Please read these Terms of Service ("Terms") carefully before using our platform.
By accessing or using TimelySet.io (the "Service"), you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.
If you do not agree with these Terms, you may not use the Service.
TimelySet.io is a software-as-a-service (SaaS) solution that enables individuals and organizations to schedule, manage, and automate appointments and related communications.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.
To access certain features of the Service, you must register for an account and provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and for all activities that occur under your account.
Access to the Service may require payment of fees, which may be charged on a one-time or subscription basis.
By purchasing a subscription or service, you authorize us to charge the applicable fees to your chosen payment method.
Payment processing is handled by third-party providers. By completing a transaction, you agree to the terms and privacy policies of the applicable payment processor.
Subscription plans may automatically renew at the end of each billing cycle unless cancelled beforehand.
All prices are subject to change with reasonable notice.
Refunds, if applicable, will be handled according to our Refund Policy.
You agree not to:
Use the Service for any unlawful, harmful, or abusive purpose.
Attempt to gain unauthorized access to the platform or its related systems.
Interfere with or disrupt the integrity or performance of the Service.
Resell, reproduce, or distribute any part of the Service without our written permission.
We take your privacy seriously. Our collection and use of personal data is governed by our [Privacy Policy], which is incorporated by reference into these Terms.
Where applicable, we offer data processing agreements (DPAs) to customers who require GDPR compliance.
All content, features, and functionality provided by the Service are the exclusive property of NEONPIXEL IT LIMITED or its licensors. Use of the Service does not grant you ownership of any intellectual property rights.
While we aim for high uptime and reliability, we do not guarantee uninterrupted access. Temporary unavailability due to maintenance, technical issues, or unforeseen circumstances may occur.
Support is available during published hours and may vary depending on your subscription level.
We reserve the right to suspend or terminate your account at any time if you breach these Terms. Upon termination, your access to the Service will cease and your data may be deleted, unless otherwise required by law.
You may cancel your account at any time from your account settings or by contacting us.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profits, or business opportunities, arising out of your use of or inability to use the Service.
You agree to indemnify and hold harmless NEONPIXEL IT LIMITED, its officers, directors, and affiliates from and against any claims, damages, or legal fees arising from your use of the Service or violation of these Terms.
These Terms are governed by the laws of England and Wales, and any disputes shall be exclusively resolved in the courts located in London, United Kingdom.
Certain features may rely on integrations with external services. Your use of such features is subject to the terms and privacy policies of those external providers. We are not liable for any issues or losses caused by third-party services.
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or within the Service. Your continued use after such updates constitutes acceptance of the revised Terms.
For questions about these Terms, contact us at:
📍 NEONPIXEL IT LIMITED
📬 128 City Road, London, United Kingdom, EC1V 2NX
📧 Email: contact@timelyset.io